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A consummate individual…

Stephen is a consummate individual who is at once: visionary, multi-faceted, multi-cultural, witty and insightful. He makes every effort to get to the bottom of things and provides invaluable consultancy value. – Jean-Marie Zirano, VP Product Strategy &...

A necessary evil…?

Why rationing prolongs a scarcity mentality Stephen Hay and Andrew Hollo War rationing conjures up images of mending clothes, stretching meals, generally making-do with what you have available. Medical triage was invented during wartime: there are those who can wait,...

A quiet, non-dominating style…

Stephen provided a pragmatic business process framework to support our organisational strategy project at NZTE in the Capital Team. He has a quiet style which doesn’t dominate. Ensuring that all team members understood the process and allowing them and senior...

Adept at Adaptation

Stephen is adept at adjusting to the culture of an organisation to enable him to clearly understand the issue and then draws on his wide experience and considerable intellect to craft appropriate solutions. – Sean Trengrove, Director, Business Intelligence NZ...

All good Marxists

All good Marxists – NZ Management Magazine October 2012 Stephen Hay reckons he knows why measuring and managing productivity is such a mystery to so many business leaders. It boils down to Marx and the Austrians: well their schools of economic thought, anyway. A...

An Enriching Experience

His instinct for business analysis is both natural and unfailing, not only capturing the finest details of complex processes accurately, but also taking “soft” issues into account at all stages of analysis and maintaining a clear vision of how things fit into the big...

An open letter to process managers

You ask if I’m up to the intellectual challenge. But can you provide more than mere intellectual stimulation? You want improved decision support systems and demand forecasting. You seek an increase in productivity. And you suspect that process improvement will...