His influences
Read our source material…
We have been influenced by some of the deepest thinkers in the industry. Sometimes without knowing it!
Sites
Follow the links, read and enjoy! Or access their material directly from the Search box at the bottom of this page.
John Seddon – Vanguard Consulting
John Seddon is widely regarded as the man who re-thought Taiichi Ohno’s Toyota Production System and made it “fit for service”.
Friedrich Glasl – Trigon (site in German)
Dr Friedrich Glasl has done pioneering work on the stages of organisational development and conflict resolution.
John Carlisle – John Carlisle Partnerships
John Carlisle is the author, with Robert Parker, of “Beyond Negotiation” and has inspired us with his practical, people-centric approach to business transformation.
Common Themes
One thing that happens when people like you read articles we have written is that we are told, “you should talk to …, you seem to have so much in common!” The following sources were discovered after we had written articles. But you’ll see that we are working in the same direction…
Dick Lee – High-Yield Methods
Dick Lee has been working in office and service process, including considerable CRM work, for the past decade and a half.
Books
Sites are okay but there’s nothing quite like sitting with a book to get your grey cells turning.
All these sources help us to help our clients…
- Focus their change management projects
- Reduce core business process waste
- Become more client-focussed
But above all, build tomorrow’s service organisations
