http://www.peopleandprocess.com Tue, 31 Jan 2012 16:00:23 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.peopleandprocess.com/2012/02/making-change-safe/ http://www.peopleandprocess.com/2012/02/making-change-safe/#comments Tue, 31 Jan 2012 16:00:23 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2277 You embark on a change programme… and hit resistance. Whodda thought? We all know the patterns of change management: decide on where you want to be, plan how you will get there and by when, implement the plan, deal with “resistance to change”. Do it again… What’s going on? This pattern is driven largely by [read more...]]]> http://www.peopleandprocess.com/2012/02/making-change-safe/feed/ 0 http://www.peopleandprocess.com/2012/01/the-people-and-process-newsletter/ http://www.peopleandprocess.com/2012/01/the-people-and-process-newsletter/#comments Tue, 03 Jan 2012 05:24:08 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2108 Be informed, provoked, educated… The purpose of the People and Process™ Newsletter is simple… To help prepare your service organisation for the future When you subscribe, you will receive, direct to your inbox, thought-provoking articles about how large service organisations can consistently and continually exceed stakeholder expectations. You can read past articles here… Of the People and [read more...]]]> http://www.peopleandprocess.com/2012/01/the-people-and-process-newsletter/feed/ 0 http://www.peopleandprocess.com/2012/01/technology-risk-management/ http://www.peopleandprocess.com/2012/01/technology-risk-management/#comments Mon, 02 Jan 2012 05:41:37 +0000 Stephen Hay http://www.peopleandprocess.com/?p=123 It’s in your business… There are two aspects to technology risk management. One lies within the technology itself, the other is lurking in your organisation. The technology part is easy. You have vendors to honour warranties, service agreements to ensure service and technicians to fix problems. It’s the non-technical elements that expose you to the [read more...]]]> http://www.peopleandprocess.com/2012/01/technology-risk-management/feed/ 0 http://www.peopleandprocess.com/2012/01/2012-third-friday-teleseminar-series-programme/ http://www.peopleandprocess.com/2012/01/2012-third-friday-teleseminar-series-programme/#comments Sun, 01 Jan 2012 06:07:50 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2098 Welcome to the People and Process Third Friday Teleseminar™ Series for 2012 We live and learn… Due to time differences with Europe, the US and Australia, the only feasible time for these seminars to occur was 9.00 am NZ time and even then it was not perfect… From this end, this has proven unwieldy so [read more...]]]> http://www.peopleandprocess.com/2012/01/2012-third-friday-teleseminar-series-programme/feed/ 0 http://www.peopleandprocess.com/2012/01/why-boards-need-consultants/ http://www.peopleandprocess.com/2012/01/why-boards-need-consultants/#comments Sun, 01 Jan 2012 05:31:39 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2095 Boards govern, right? And executives, execute. Nothing could be farther from the truth in today’s Not-for-Profit and Small Business world – and even some rather large businesses, for that matter… Many Not-for-Profit board members are there because they were the longest serving volunteer and happened to be in the room at the wrong time. The [read more...]]]> http://www.peopleandprocess.com/2012/01/why-boards-need-consultants/feed/ 0 http://www.peopleandprocess.com/2011/12/what-is-risk-management/ http://www.peopleandprocess.com/2011/12/what-is-risk-management/#comments Thu, 29 Dec 2011 05:38:39 +0000 Stephen Hay http://www.peopleandprocess.com/?p=125 Is there an easy to understand definiton of risk management? Much has been written trying to answer the question, “what is risk management?”. But how much of that is useful? Most literature on risk management takes an insurance perspective but that perspective doesn’t really help a manager trying to mitigate business risks. Once identified, risks [read more...]]]> http://www.peopleandprocess.com/2011/12/what-is-risk-management/feed/ 0 http://www.peopleandprocess.com/2011/12/what-is-business-process-management/ http://www.peopleandprocess.com/2011/12/what-is-business-process-management/#comments Mon, 26 Dec 2011 05:31:57 +0000 Stephen Hay http://www.peopleandprocess.com/?p=133 … check, define, manage Where would you start with Business Process Management? No, where do you start…? It’s such a huge area. Covering everything from workflow to IT, enterprise architecture to HR. And, depending on who’s writing, everything in between. The software industry has their own definitions. As do organisational development specialists. Strategic consulting companies [read more...]]]> http://www.peopleandprocess.com/2011/12/what-is-business-process-management/feed/ 0