http://www.peopleandprocess.com Mon, 30 Apr 2012 12:48:22 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.peopleandprocess.com/2012/05/with-friends-like-these/ http://www.peopleandprocess.com/2012/05/with-friends-like-these/#comments Mon, 30 Apr 2012 12:48:22 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2295 You’re in Operations, ultimately responsible for implementing your organisation’s strategy; generating revenue if you’re a commercial enterprise or delivering service if you are in the state or not-for-profit sectors. And you know about change: change for change’ sake and change that improves the way you go about your work. And you know exactly what culture [read more...]]]> http://www.peopleandprocess.com/2012/05/with-friends-like-these/feed/ 0 http://www.peopleandprocess.com/2012/04/spirit-at-work/ http://www.peopleandprocess.com/2012/04/spirit-at-work/#comments Mon, 30 Apr 2012 09:32:54 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2301 Spirit at Work – Managing Change and Development in Your Organisation Colleagues from Mira Companions for Development are running a project-based programme called “Spirit at Work”. If your current practices are leaving you feeling a bit hollow, this could be just what the doctor ordered… Details below. A project based programme for engaging the creative [read more...]]]> http://www.peopleandprocess.com/2012/04/spirit-at-work/feed/ 0 http://www.peopleandprocess.com/2012/04/front-office-back-office-a-false-dichotomy/ http://www.peopleandprocess.com/2012/04/front-office-back-office-a-false-dichotomy/#comments Sun, 01 Apr 2012 20:01:14 +0000 admin http://www.peopleandprocess.com/?p=2292 The New Zealand public service is currently being subjected to a major drive towards separating front office and back office activities, albeit with the noble intention of delivering better services with the money “saved” by stripping costs out of the back office. The only problem is that it is based on a flawed operating model. [read more...]]]> http://www.peopleandprocess.com/2012/04/front-office-back-office-a-false-dichotomy/feed/ 0 http://www.peopleandprocess.com/2012/03/information-fishing/ http://www.peopleandprocess.com/2012/03/information-fishing/#comments Sun, 04 Mar 2012 02:59:23 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2286 As the summer sun warms your local lake, a structure known as a thermocline appears. It is a layer in the water that marks a sudden temperature change over very little change of depth. Fish live above it, below lies rotted, decaying matter and water that is depleted of oxygen. Fish don’t live there but [read more...]]]> http://www.peopleandprocess.com/2012/03/information-fishing/feed/ 0 http://www.peopleandprocess.com/2012/02/making-change-safe/ http://www.peopleandprocess.com/2012/02/making-change-safe/#comments Tue, 31 Jan 2012 16:00:23 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2277 You embark on a change programme… and hit resistance. Whodda thought? We all know the patterns of change management: decide on where you want to be, plan how you will get there and by when, implement the plan, deal with “resistance to change”. Do it again… What’s going on? This pattern is driven largely by [read more...]]]> http://www.peopleandprocess.com/2012/02/making-change-safe/feed/ 0 http://www.peopleandprocess.com/2012/01/the-people-and-process-newsletter/ http://www.peopleandprocess.com/2012/01/the-people-and-process-newsletter/#comments Tue, 03 Jan 2012 05:24:08 +0000 Stephen Hay http://www.peopleandprocess.com/?p=2108 Be informed, provoked, educated… The purpose of the People and Process™ Newsletter is simple… To help prepare your service organisation for the future When you subscribe, you will receive, direct to your inbox, thought-provoking articles about how large service organisations can consistently and continually exceed stakeholder expectations. You can read past articles here… Of the People and [read more...]]]> http://www.peopleandprocess.com/2012/01/the-people-and-process-newsletter/feed/ 0 http://www.peopleandprocess.com/2012/01/technology-risk-management/ http://www.peopleandprocess.com/2012/01/technology-risk-management/#comments Mon, 02 Jan 2012 05:41:37 +0000 Stephen Hay http://www.peopleandprocess.com/?p=123 It’s in your business… There are two aspects to technology risk management. One lies within the technology itself, the other is lurking in your organisation. The technology part is easy. You have vendors to honour warranties, service agreements to ensure service and technicians to fix problems. It’s the non-technical elements that expose you to the [read more...]]]> http://www.peopleandprocess.com/2012/01/technology-risk-management/feed/ 0