(An article “ghostwritten” for me some years ago) Are you ready to unleash the power of business process management (BPM) combined with Six Sigma within your organization? Companies are just starting to realize how synergistic the two process systems are, and have effectively joined the processes to increase their organizational workflow and efficiency. BPM integrates [read more...]
Capacity Building
Making things better…
Decision, decision, solution! Is the classic 3-step decision making process grid good enough for your complex decisions? Ask the right question Think about it very hard Write down the answer No? Like thousands of others in your situation, you go to your business textbooks and find the structured approach to decision making. A series of [read more...]
Why Waiting Time Targets Make Waiting Times Worse Targets are meaningless. Targets distort systems. Wellington Hospital and other New Zealand DHBs began instituting a six-hour maximum wait in emergency. Patients waiting for beds are transferred to “transit lounges” in the wards. That hasn’t solved the problem, it has simply moved the problem elsewhere. The Emergency [read more...]
How Disentangling One Core Business Process Will Give You… Contented Customers, Satisfied Suppliers and Fewer Meetings… One clean process can give you all that? Yes. You know that things aren’t working quite as well as they should. And intuitively you know that “process” is the problem… Trust that intuition. Because it’s telling you exactly where [read more...]
The U-procedure dates from the 1970s and is based on studies of sociological change. The initial method developed by Glasl and Lemson involved a social process involving a few or many co-workers, managers and/or policymakers proceeding from diagnosis of the present state of the organisation plans for the future. They described a process in a [read more...]
