Stimulating presentation

Hi Stephen, Thanks very much for presenting at the AIA Conference. Your presentation style and content were refreshing, thought provoking and very interesting. I really appreciate that you’ve been good enough to forward a copy of your AIA presentation.  It is great to be able to include our guys and this is so much better [read more...]

What if he completely misses the purpose?

What if he arrives with his rigid, preconceived ideas and completely misses the purpose of our application of BPM? That was my primary concern when we were told that Stephen would be conducting the consulting project for us. In reality, his flexible approach and the compromises he tried to make demonstrated dramatically the issues with [read more...]

Working with Stephen definitely was an enriching experience

His instinct for business analysis is both natural and unfailing, not only capturing the finest details of complex processes accurately, but also taking “soft” issues into account at all stages of analysis and maintaining a clear vision of how things fit into the big picture. Communication was the key His highly professional attitude also allows [read more...]

Would he understand our context?

Would he be able to get a group of strong minded clinicians to open up and have an honest discussion? These were my primary concerns when I engaged Stephen to help map the patient journey to the Paediatric Ward. What happened? He was able to engage all present in meaningful debate and once he had [read more...]